For Enquires & Commissions, don’t hesitate to drop me a message, just fill out the form below. I’m always happy to chat!
info@sjcooksey.com
CUSTOMER CARE
Every care is taken to finish, frame all Sketches, and prepare all Prints & Coloring Books safely ready for delivery. If any package is deliovered damaged please contact me through the contact form. I may also ask you to send photographic evidence of the damage and prepare a replacement.
FAQs
-
To place an order, choose your desired size and add the Custom Sketch to Basket and check out.
Using the CONTACT Form upload a photo of your car along with its year, make, and model. Plus any other fun facts or details, as i love to include a personalized description card.
-
For the best sketch, please provide a high-resolution, clear photo of your car. Ensure it's well-lit and shows the angle you want. If you're in the LA Valley, I offer photography services.
-
Yes, you'll have the opportunity to review and approve a preview of your custom sketch commission before I start the final drawing. I typically create this preview within 3 days of receiving your reference photos. I'll send you photo updates along the way, and you're welcome to be as involved in the process as you'd like. Some clients prefer a surprise, while others like to be more hands-on. Once I've prepared the initial design based on your photos, I'll share it with you. You can then request revisions before I proceed with the final sketch.
-
Design Preview: You'll receive a preview of your design within 3 business days. Your approval is required before we proceed. Revisions may affect the overall timeline.
Sketching & Preparation: Once the design is approved, sketching and preparing your order for shipment takes 1-2 weeks.
Shipping (U.S.): Domestic U.S. delivery typically takes 5-8 business days after your sketch is ready. Please allow extra time during peak holiday seasons. Actual shipping times may vary depending on your location.
Total Estimated Delivery (U.S.): From order to delivery, please allow approximately 2-3 weeks. Usually its much sooner.
-
Lets discuss, i can for sure accommodate multiple cars, whether its one phots with three cars, or 3 photos , each with 1 car. my sketches are based of provided photos so i can create a montage of the photos provided. You may just need to email multiple images seoeratly.
-
Yes, we can create custom SKETCHES for all types from motorcycles to trucks, trains and aeroplanes . If it has wheels, i can sketch it. Simply upload a photo of your vehicle, and our I will create a unique SKETCH just for you or a gift to someone you cherish..
-
All Custom SKETCH Commission include the digital copy, and prints are available to order in multiple sizes, tsrating from $35 5×7 print framed upto an 18×24 print framed at $95.
-
Yes, you can purchase a SKETCH as a Gift Certificate, which will include a coloring Book from The SJCooksey Library and have it shipped directly to the recipient. During the checkout process, simply enter the recipient's address as the shipping address.
-
Because each custom car sketch at SJCooksey Studios is uniquely hand-drawn just for you, we can't accept returns. Every piece is one-of-a-kind! However, your satisfaction is 100% guaranteed. If you have any problems with your order, please contact us, and we'll happily work with you to resolve the issue.
Please note: We're not responsible for lost or stolen packages.
-
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) along with accelerated payment methods such as Apple Pay, squarespace payments, zelle and Venmo
-
We process all payments and personal information via our website provider, Squarespace. For more information on their privacy policy and data protection, please visit their website.
-
Yes, we offer Gift cards at a variety of costs, just head over to the Gift Card page via the link below.
-
Yes, we occasional have offers, where by we offer free shipping if you join our newsletter, youll get update mponthly on offers . Find the JOIN NOw button at the bottom of the page to start receive offers.
-
We currently ship to the United States only. We plan to add international shipping in the future. Please contact customer service if you have a country request.
-
Our SKETCHES are carefully packaged to ensure they arrive in perfect condition. Framed posters are wrapped in 1-inch bubble wrap and packaged tightly in cardboard box. Larger frames receive additional edge protectors to reduce damge from drops. Unframed prints are shipped in a sturdy black bubble wrapped envolpes to prevent folding and creasing.
-
If your order gets damaged during delivery, please contact our customer service team immediately. We will either replace your print free of charge or issue a refund, depending on the situation. Your satisfaction is our priority, and we will work quickly to resolve any issues.